VIND

VIND Hulpwijzer

Winner of the Stichting ABC award in 2018, an award for organizations that help people who have trouble reading and writing.

VIND Hulpwijzer informs users how to deal with all kinds of situations around living, health, care, work, income and family matters, where to go if they have questions and explains how -sometimes very complicated- procedures work.

The Hulpwijzer has been implemented in about a dozen municipalities.

I designed the WCAG 2.0 AA compliant product, including all icons, and wrote the HTML/CSS templates for production implementations.

• Concept
• Interaction design
• Visual design (with implementations in several municipalities)
• HTML / CSS (WCAG 2.0 AA compliant)
• User research

Hulpwijzer Den Helder

Hulpwijzer Houten

Video on Youtube

VIND Antwoord

VIND Antwoord is a digital servicecounter which is implemented in the front- and backend of a municipal website. The concept is simple: users input a question and get the answer. For example: "what does a passport cost?". The products and services of the municipality have all been translated to these questions.

There are different interfaces for front- and backend, which I visually customized for various customers.

• Interaction design
• Visual design